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Manager, Care Delivery Transformation

Work daily to advance the goal of better health and better care – at a lower cost – across the Commonwealth of Massachusetts!

Posted: September 4, 2018

For more information, please contact HPC-Careers.

The Massachusetts Health Policy Commission (HPC) seeks an exceptional and motivated Manager for the Care Delivery Transformation team. This is a terrific opportunity for a health care professional to support the HPC’s statutory charge to design, implement, and manage state certification programs for Patient-Centered Medical Homes (PCMHs) and Accountable Care Organizations (ACOs) that promote patient-centered, accountable, high-value care across a patient’s medical, behavioral, and social needs.

The successful applicant will join the HPC’s Care Delivery Transformation team, whose core responsibilities include setting care delivery standards through certification programs; identifying policy drivers of and barriers to transformation; implementing strategic projects and designing investment programs to address policy priorities; and disseminating lessons learned from investment and certification programs.  In so doing, the team partners with senior policymakers at other state agencies to collaborate with the leaders of reforms in the payer and provider communities.   

The Manager will report to the Deputy Director of Policy for Care Delivery Transformation and Strategy. 

Duties of this position may include, at a minimum:

  • Manage the design and operational activities necessary to implement and operate the HPC’s PCMH and ACO certification programs, including overseeing staff and contractors that support the certification programs.
  • Manage communications with certification program participants, including program information and training opportunities.
  • Oversee the establishment, operations, and upgrading as necessary of the technical platforms that enable certification in collaboration with contractors and/or technical experts.
  • Oversee reporting activities related to certification programs, including data analysis and synthesis into written policy briefs, presentations, and other products.
  • Collaborate with leaders at other state agencies including MassHealth, the Department of Public Health, the Office of the Attorney General and others to coordinate and align the ACO and PCMH certification programs with other state initiatives.
  • Work with stakeholders including payers, providers, and patients to build support for and encourage participation in the certification programs.
  • Support other team and HPC work streams as need and opportunity arises.

The HPC, established in 2012, is an independent state agency charged with monitoring health care spending growth in Massachusetts and providing data-driven policy recommendations regarding health care delivery and payment system reform. Key activities include setting the health care cost growth benchmark; monitoring provider and payer performance relative to the health care cost growth benchmark; creating standards for care delivery systems that are accountable to better meet patients’ medical, behavioral, and social needs; analyzing the impact of health care market transactions on cost, quality, and access; and investing in community health care delivery and innovations. The HPC's 11-member Board provides oversight to the activities of the agency. 

Required Qualifications:

  • Master’s degree in a related field (e.g. public health, health policy or management) and at least five years additional relevant experience that has equipped the applicant with the particular competencies, knowledge, skills, and abilities to succeed in the duties of the position.
  • Demonstrated experience managing complex projects and/or programs requiring a range of project and staff management skills, including ability to formulate strategies and delegate effectively to multiple team members to implement them.
  • Supervisory experience, and a demonstrated ability to coach, mentor, and share knowledge with direct report(s) and other staff, as appropriate. 
  • Exceptional organizational and time management skills and ability to be flexible in prioritizing tasks.
  • Excellent analytic and communication skills, including an ability to organize information and concepts clearly in written products, to tailor communication for various audiences, and to strategically facilitate meetings involving complex or sensitive dialogue with external stakeholders.
  • Diligence, attention to detail, and an unwavering commitment to delivering high-quality work products.
  • A commitment to affordable, high-quality health care for all Massachusetts residents through care delivery transformation. 
  • Experience and a strong interest in designing and implementing public policy and/or programs, including working with external stakeholders, setting up operational systems, project management, developing informational/ promotional materials, and/or conducting program evaluation activities.  
  • Working knowledge of the Massachusetts health care system, including the organization and operations of health care provider systems.
  • An individual of unquestioned ethics and professionalism, with an interest in public service.

Experience working in a public department or agency will be strongly considered. Salary is commensurate with experience. The HPC may adjust title and responsibilities depending on the experience, education, and expertise of the individual selected. 


Total Compensation:

As employees of the Commonwealth of Massachusetts, Health Policy Commission staff are offered a great career opportunity working toward the goal of better health and better care at a lower cost across the Commonwealth – but it's more than just a paycheck. The state's total compensation package features an outstanding set of employee benefits which should be considered toward overall compensation, including:

  • 11 paid holidays per year and competitive sick, vacation, and personal time
  • 75% state paid medical insurance premium
  • Reasonable health, dental, and vision plans offered through the Group Insurance Commission
  • Flexible Spending Account and Dependent Care Assistance programs
  • Low-cost basic and optional life insurance
  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
  • Tuition benefit for employee and spouse at state colleges and universities
  • Extended sick leave program participation
  • Professional development and continuing education opportunities
  • Qualified employer for Public Service Student Loan Forgiveness Program

Our Commitment:

The HPC is committed to a policy of non-discrimination and equal employment opportunity. Women, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

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