Program Operations Associate, Health Care Transformation and Innovation

  • Boston, MA
  • Full Time
  • Entry Level

Work daily to advance the goal of better health and better care – at a lower cost for all residents– across the Commonwealth of Massachusetts!

For more information, please contact HPC-Careers.

The Massachusetts Health Policy Commission (HPC) seeks an exceptional Program Operations Associate to support the work of the Health Care Transformation and Innovation (HCTI) department. This is a terrific opportunity for a detail-oriented professional to learn and apply financial, relationship, and program management skills in service of the HPC’s mission to advance a more transparent, accountable, and equitable health care system in the Commonwealth.

The successful applicant will provide financial reporting, contract management, and operations support to investment programs administered by the HCTI department, which provide grant funding to health care provider organizations (“awardees”) to adopt promising, innovative approaches to improving health and health care delivery. The Program Operations Associate will work in close collaboration with internal investment program, legal, and fiscal management staff to track awardee expenses, gather information across financial and written documents, and lead internal processes for reviewing and approving payments. In addition, the Program Operations Associate will create and maintain key documents such as contracts, internal standard operating procedures, and tracking tools.

Candidates for this position should be comfortable reviewing financial expense documentation, organizing financial information in spreadsheets, working with legal documents, interacting with investment program awardee contacts at health care provider organizations, organizing processes, and working both independently and as part of a team. 

Duties of this position may include, but are not limited to:


  • Manage the internal financial report review and payment process in accordance with HPC policies and procedures, including preparing summary documents, leading review meetings with HPC staff, preparing payment memos and routing forms, and maintaining a payment tracking sheet
  • Develop templates to support financial reporting for HCTI investment program awardees, track financial reports and receipts, and work with awardees to resolve identified issues
  • Coordinate the contracting process for new investment program awardees
  • Track all awardee contract modification requests, and work with program staff to prepare and distribute amended contract documents to awardees
  • Identify financial or contract-related issues for HPC investment program staff awareness, and follow through to ensure resolution
  • Establish and maintain effective working relationships with both HPC staff and awardee contacts
  • Maintain processes to standardize receipt and storage of documentation from awardees
  • Standardize investment program materials and resources according to HPC-required formats
  • Work closely with HPC legal and fiscal staff in the above and related duties, as required
  • Provide other types of administrative and operational support to HCTI programs, as needed


Desired Qualifications:

  • Bachelor’s or Associate’s degree and at least three (3) years of relevant full-time or equivalent part-time, professional experience, especially in accounts payable, budget management, or administration. 
  • Excellent analytic and organizational skills, including the ability to present complex information in clear, understandable internal financial documents
  • Familiarity with grant administration and/or health care is desirable, but not required
  • Familiarity with the Massachusetts Management Accounting and Reporting System (MMARS) is desirable, but not required
  • The ability to multi-task and manage deadlines
  • Excellent organizational skills and attention to detail
  • The ability to communicate effectively within and across teams
  • A strong interest in public service, good stewardship of the Commonwealth’s resources, and working to advance affordable, high-quality, equitable health care for all Massachusetts residents


Experience working in a public department or agency will be strongly considered. Salary is commensurate with experience. The HPC may adjust title and responsibilities depending on the experience, education, and expertise of the individual selected. 


Total Compensation:

As employees of the Commonwealth of Massachusetts, Health Policy Commission staff are offered a great career opportunity working toward the goal of better health and better care at a lower cost across the Commonwealth – but it's more than just a paycheck. The state's total compensation package features an outstanding set of employee benefits which should be considered toward overall compensation, including:

  • 12 paid holidays per year and generous sick, vacation, and personal time
  • 75% state paid medical insurance premium
  • Reasonable health, dental, and vision plans offered through the Group Insurance Commission
  • Flexible Spending Account and Dependent Care Assistance programs
  • Low-cost basic and optional life insurance
  • Retirement Savings: State Employees' Pension and a Deferred Compensation 457(b) plan
  • Tuition benefit for employee and spouse at state colleges and universities
  • Extended sick leave program participation
  • Professional development and continuing education opportunities
  • Qualified employer for Public Service Student Loan Forgiveness Program

Our Commitment:

The HPC is committed to a policy of non-discrimination and equal employment opportunity. We recognize that diversity in the workplace is a source of strength, vital to its ability to effectively advance its mission.  The HPC is committed to:

  • Actively promoting diversity in our workforce, including greater racial and ethnic diversity, at all levels of the organization;
  • Fostering a work environment in which all employees are inspired to do their best, strengthened by their different perspectives, backgrounds, and experiences;
  • Ensuring that no employee’s growth, achievement, or advancement is hindered because of race, ethnicity, sex, sexual orientation, religion, age, genetic information, gender identity, pregnancy, veteran status, or disability;
  • Holding ourselves to a high standard of inclusion and opportunity that will serve as a model for other public and private employers throughout the Commonwealth;
  • Promoting our core values of equal opportunity, equal justice, and inclusion in HPC actions and initiatives.
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